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National Courier Service | Same Day Delivery Management Specialist

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Seeking to hire a courier service for your business? You may be wondering how to go about choosing one that’s just right for your business needs.

There are a few factors to consider such as cost, services offered, delivery options and reliability.

If you are trying to decide whether or not you should outsource your business deliveries to a courier service you are going to need a guide. Take a look at the eleven questions you need to ask when hiring express courier services for your business.

1. How Long Have You Been Doing This?

If you’re shipping a personal package then the cheapest courier will do. However, the courier service that you use for your business must be reliable and established.

To hire a third-party courier service means to put an area of utmost importance for your business in another person’s hands. It is important to verify how long they’ve been doing deliveries. Be sure to check reviews on sites such as Google and Better Business Bureau.

2. What Kind of Services Does Your Business Offer?

Different couriers offer different services, so always ensure that the courier you choose to use can manage all your needs. Availability is important, so make sure you find out if they have a 24/7 service and if they do deliveries on weekends and public holidays.

Pricing is also important. Check if they have different rates and services for commercial shipping compared to personal shipping. Finding out if they offer online services as well as same-day services is a must.

In the same breath, find out about any tracking or insurance that they have. Ask how tracking is done and if it is accurate.

3. What’s the Size of Your Fleet?

Whether you’re going to ship a small or even moderate amount monthly you should still be concerned with the size of your courier’s fleet.

Fewer trucks or cars, as well as drivers, means a higher likelihood of having your packages being delivered late. Do your checks to ensure that the courier’s fleet is able to meet customers’ needs including yours.

4. Do You Have Good Drivers?

Let’s face it unreliable drivers will lead to unreliable service. 

First, verify if they wear uniforms. Wearing them is a sign of their professionalism and indicates that the drivers like the courier are serious about business.

Next, verify their training and how fast they drive or are allowed to drive. Check if they have good customer service skills.

They may act as the only source of contact with your customers and partners for your business. You need to be sure that they’ll represent you well.

The last thing to verify is the company’s insurance and whether or not they do background checks on their drivers before employing them.

5. How Do You Secure Shipments?

Bad drivers are one thing but knowing how shipments are protected is essential. Find out how packages are handled at all stages of shipment. Ensure that you ask if packages are secured during driving.

Ask if they use insulated trucks and if they have insurance against damage caused during handling. Ensure that you verify what measures are in place to protect your shipment.

6. How Will You Stay in Touch With Me?

The truth is that your delivery will not always go as planned. Be sure to find out in these instances how the courier service will communicate with you.

Find out how you’ll be notified of weather delays and details on cancellations.

If your courier lacks standard responses or can’t properly address your concerns, choose another one.

7. What is the Timeframe for Deliveries and are They Guaranteed?

Find out how they calculate their deliveries as well as how accurately they deliver to meet their timeframe. Does a three-day delivery mean exactly three days, less than three days or four to five days?

These questions are crucial to ask.

8. How Else Will I Be Notified?

Besides communicating with you about cancellation or delays, how else will you be notified? Check if it’s possible to get confirmation of your delivery as well as any other shipping status updates.

Find out if there’s an app, website or text service. Ensure that they have a way of keeping you informed and updated.

9. Is Your Price Better Than Other Competitors?

Most services will already have competitive pricing, the catch is that the pricing is not usually for all customers but for a specific type. Ask this question to find out why their price is the best in order to identify if you match the customer type it caters to.

10. Do You Offer Package Pick-up?

Whether they can pick up a package in a timely manner is crucial to your business. Find out if they offer same-day, immediate pickup or if it depends on the size or time of the request.

Look for a service with a regular pick up schedule that is fast and reliable.

11. Are There Any Package Restrictions?

Verify package contents. Find out the rules they have for packages. Are there some packages that they absolutely do not deliver?

Are there any special rules for certain packages? 

A Final Look at Hiring Express Couriers

When hiring express courier services for your business you need to consider many factors so that you choose the right one.

Ask questions about their years in the industry, insurance, drivers and restrictions in order to be certain that they meet your business needs. This eleven smart questions checklist will ensure that you’re on the right track.

The last thing you want as a busy business owner is to be worried about whether or not your deliveries will reach your customers late or worse yet, damaged. All these are factors that you must think about if you want to succeed in business and retain customers.

If you would like to find a good courier service for your business please don’t hesitate to find one of our locations near you. We can help you with all your delivery needs.


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To transport lab specimens, a courier must follow the Dangerous Goods Shipping Regulations per the U.S. Department of Transportation (USDOT), while some states have their own laws and requirements. Take California. It requires a 3PL certificate for pharmaceutical transportation. 

And you know why! As a lab you know specimens require special handling for you to do your job efficiently, and if there is a spill or damage, you have a problem. Lab couriers offer a solution to avoid this problem because they are equipped in handling medical specimens and more. 

But can’t you just use a regular courier or in-house driver, you ask? And why a lab courier? How will it help my business?

A medical lab courier offers essential and reliable delivery services that help your lab function at peak capacity. Keep reading to see how you can benefit and then give it a go to see the difference.

Improve the Quality of Your Deliveries

The last thing you want is for specimens or samples to arrive spilled or in bad shape because they weren’t transported at the right temperature or weren’t properly handled.

Experienced medical couriers are ready to deliver all types of medical items, including your lab samples, specimens and blood draws, as well as prescribed meds, X-rays, medical supplies, lab supplies, lab equipment, and most medical and health care items.

Professional lab couriers meet regulations for transport, with items like OSHA-approved spill kits ready to go if needed and compliance with all the other big agencies like HIPPA, TSA, and DOT. Plus, they know what’s up with HAZMAT and biohazard standards and handling.

They have the proper containers that secure deliveries for safe transport. And they have reliable, temperature-controlled vehicles prepared to refrigerate or freeze as well if needed.

And perhaps most importantly, professional medical couriers have trained drivers that know how to handle your lab specimens, samples, blood draws, and whatever it is you are picking up or delivering.

Increase Efficiency

Professional lab couriers use real-time tracking. They provide the latest tech in logistics with online access for you so you know where your pick-ups and deliveries are at all times. They scan barcodes so you have all the details handy. 

They communicate this information to you through your online dashboard and alert you directly. This allows you to know what you’re getting ahead of time so you can schedule your team on your end. You’ll be set to put out fires and bring in your lab techs last minute in a crunch when you get a heads-up about a big workload coming down the pipe.

Get Faster Turnaround

The real-time tracking tech allows the lab courier dispatchers to efficiently manage their drive team. With full logistical data at their fingertips, they can add in stops or switch routes to decrease transport time. 

This gives you flexibility logistically and adding in last-minute jobs if needed. It also lets you offer your clients a faster, reliable turnaround time. 

Enjoy Improved Customer Service for Your Customers and You

Professional lab couriers have you covered when it comes to treating your customers, whether medical professions or patients, with courtesy and respect. They’re helpful and have a friendly customer care team waiting to answer calls and make sure pick-ups and deliveries happen as needed and in a timely manner. This is great for building your brand and keeping everyone happy and working with you.

It’s also great for you because the lab courier customer care people are there to help you get what you need with lab transport. And it always makes your day better, your office manager’s day better, and the day of any of your employees waiting for that delivery or a pick up better.

Save Money

An experience medical courier is prepared to handle your specimens so they can offer transport at a better rate. If you go with a standard courier, you are likely to have to pay much more for the special handling involved, like temperature control and medical transport certification, for example.

Enjoy Instant Professional Branding and Trust Building

You want to put your best, most professional foot forward when dealing with clients, both medical professionals and the patients. You want them to know you are reliable, efficient, and do a professional job as a lab. You know you have the lab end handled but the courier is often the only person these people see. They don’t know it’s not your company! 

A great lab courier is on your side when it comes to appearance and responsibility. Not only are drivers trained to be courteous, professional, and efficient but they wear clean, good-looking, professional uniforms. The vehicles should show off the brand of the courier and it should all be uniform. This reflects professionalism for you!

Also, patients and medical professionals often have access to the courier’s tracking system and website, so the look there is important as well. They should have professional materials and drivers should wear an official ID badge. Again, this just puts out the word that you know what you’re doing and people will want to come back for more. They trust you.

Try Lab Couriers Near You

Now that you know the myriad of benefits lab business can reap when using lab couriers, why not give it a go? It really will make it easier on you and keep everyone happy. Who doesn’t love it when things flow more efficiently and professionally?

The best lab courier for you should be experienced in medical transport and meet all the expectations mentioned here. Start by looking at websites of services near you and feel free to contact us to help you find what you need. We’re friendly and here to make your lab sing.