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National Courier Service | Same Day Delivery Management Specialist

same day logistics Archives - Connecticut Courier Service, Expressway Courier


Increased technological capability and consumer demand have put pressure on companies to offer same-day delivery.

But, rest assured, same day logistics doesn’t have to be a complicated process if you choose the right company to partner with. 

Same-day logistics isn’t just reserved for giant corporations. Any business or individual, however small, can provide and utilize such a service if they partner with the right courier firm. 

Let’s explore this in more detail…

A Few Background Facts

According to the latest data, the US same-day delivery market is set to grow by 9.3 billion between 2020 and 2024

The lion’s share of same-day delivery is between businesses and consumers (B2C) at 63%, with business to business (B2B) at 23% and consumer to consumer (C2C) at 14%.

The reason B2C takes up such a large segment of this market is likely because of the rise in online sales.

Today’s businesses are increasingly responding to this demand from consumers and companies alike by making same-day logistics part of the operational plan.

For example, just over 51% of retailers now offer same-day delivery, and this is likely to increase to more than 65%. Customers expect this level of service, with 88% stating they’re willing to pay for same-day or faster delivery services. 

Defining Same-Day Logistics

We’re talking here about a shipping method in which your customer orders an item (often online) that is eligible for same-day delivery.

Imagine they order at nine in the morning, and the order is fulfilled and delivered on the same day by a professional courier service. Sometimes this service can be more limited on holidays such as Christmas or Thanksgiving. 

It’s also a shipping method that can be used by individuals who need to send and receive letters, documents, and other items on the same day. 

The Benefits of Same Day Logistics

Just based on the statistics we showed above, we can see that there are multiple benefits to your business if it offers same-day logistics. Here are just a few:

You Stand Out Against the Competition

Same-day logistics makes you a more attractive option to your customers. This is especially true if they’re comparing you to your competitors who aren’t providing same-day delivery.

It Lowers Your Shipping and Inventory Costs

Given that the USPS regularly ups its costs each year, it makes it more challenging for businesses to keep a hold of their budgets.

Larger shopping companies (we know who they are!) charge more, whereas a more localized company that can still ship to large geographic areas can cost your business irrespective of the amounts you’re sending. 

On top of that, you’ll also see a decrease in your inventory costs. Namely, because your products are spending less time in the warehouse, so you face fewer storage costs. 

You’ll Provide Better Customer Service

If you’re meeting demand, you’ll satisfy, if not exceed, your customer’s expectations. As such, you’re far more likely to put a smile on their faces, which often equals excellent reviews and better engagement with your products. 

It Increases Efficiency

If you’re able to transport documents from one destination to another, it not only sets you apart from your competitors but gains you the reputation as a reliable and fast company.

You want to be known as a brand that gets things done, and same-day logistics could be an essential part of cultivating this reputation.

You Can Save Time in Emergencies

Not only do your customers have to wait less time, and it takes you less time to fulfill an order, but if you provide businesses and customers with same-day logistics, you could be helping them to react quickly.

For example, if you deliver life-saving medication for a hospital/patient or you deliver essential documents that need signing on behalf of law firms. 

How Does Same Day Delivery Work? 

Consumers can buy goods with one click, sit back and wait for their goods to arrive. But what goes on in the background? Let’s pull back the curtain and take a peek. 

The Order

If it’s an online order and the customer has popped their order into their basket, checked the same day delivery option, and paid for their order, several things happen.

Assuming the payment is taken, i.e., it’s not fraudulent, an order confirmation email is sent to the customer. This same order is also emailed to the warehouse. 

The customer can see their order number, what they’ve bought and for how much, their billing and shipping address, how they paid, and what the shipping method and price will be, alongside an estimated delivery time. 

Notably, there will be a tracking number so the customer can see where in the supply chain their order is. This also applies if, for example, it’s not an online order but delivery of a letter/important documents and so on. 


Orders are picked, packed, and delivered in distribution centers. There are different processes involved in order processing, depending upon what goods you’re handling.

This is important because, for example, some products require a manual method. This not only takes longer but can cost more. Once the package is picked, a packing slip is printed before packing and picked up by the courier service. 

Parcel Sorting and Doorstep Delivery

Your same-day logistics courier picks up the order from the distribution center and delivers it to the local sorting center, where the order is scanned and becomes part of the courier’s delivery roster. 

After this, the parcel leaves the sorting center after it’s been sorted, scanned, and loaded to the delivery vehicle (truck, bike, car) and taken to its shipping destination. 

Ready to Start Using Same Day Logistics?

So now you know all about same day logistics and how it can save the day for your business or organization.

If you’re an individual rather than a business, same-day delivery is also possible for essential items you need to get across town or further. If you’d like to find out more about how we could help with this, get a free quote today. 


According to reports, the courier business made more than $109 billion in 2019. You know what couriers do and you’ve had things delivered by them but why should you use them?

What benefits do local couriers offer your business? If you’re a small business, whether you’ve just opened up or if you’re an established local firm, you might not realize what a personal courier service can do for you. That’s why we’re here.

We offer a huge range of services and we’re confident that we can make your business even better. Are you ready to find out why you need to hire us as your local courier? Keep reading!

1. Same-Day Delivery Boosts Customer Satisfaction

Since Prime Now, Amazon’s same-day delivery service, launched, the business benefits of same-day delivery have been made plain to see. Customers that opt for same-day delivery spend more on Amazon and buy from them more frequently, according to this report in CNBC.

It makes sense, doesn’t it? If a customer knows that they can get what they need the same day, they’re less likely to venture out of the house to buy it.

Whatever your business is, we can handle your products for you and get them to your customers on the same day. Local couriers can pick up your goods and take them out on their rounds. This will make your existing customers happier and net you more customers through word of mouth!

2. We’re Affordable

We’re not like the huge courier companies that dominate the market. We’re not going to charge you an arm and a leg for next-day delivery. Instead, we’ll charge competitive rates for next and same-day delivery in your local area.

We understand how important your business is and will give you the best possible service. If you want to employ local couriers who will give your deliveries a personal touch, choose us.

3. Local Couriers Are Easy to Contact

Let’s say that you need to get in touch with your courier. If you’re using one of the larger delivery companies, this can be a huge task. You’ll be routed through call centers and bounced around from staff member to staff member.

This isn’t the case with local couriers. Our local office will handle fewer packages than the giants, making it easier to track your package, ask questions, make payments, and communicate order changes.

If anything changes with your order and you need to tell us, we’re going to be easier to contact than large companies.

4. Easy to Scale Up With Your Business

As your business grows, your demands will too. The good news is that if you have a local courier contracted to your business, you can upscale and downscale at will.

Let’s say that you attract 500 more customers this month than last month: how are you going to handle the new orders? The answer lies with local couriers.

All that you’d need to do is contact us and tell us that you need more parcels delivered and we’ll take care of the rest. There’s no strain on you and no strain on your customers: everything will still get exactly where it needs to be.

5. Local Couriers Know Your Local Area

One of the biggest advantages of using a local courier delivery service is that your courier will know the lay of the land. Your local area isn’t an unknown to them: they work here all year round, so know exactly which way to go. They will know the best routes to any destination in your city, town, village, and surrounding areas.

One of the prime advantages of this local knowledge is that your courier won’t be obstructed by road closures or other delays. They will know alternative routes that can get them to their destination on time and you’ll never miss a delivery again.

6. We Take Good Care of Your Packages

Larger courier warehouses are massive, impersonal affairs. Tens of thousands of packages can rub shoulders, overseen by hundreds of staff, which creates an impersonal atmosphere and can sabotage the level of care given to your package.

When you use local couriers, this isn’t part of the equation. There aren’t as many parcels in our local warehouses, so there’s less chance of mishandling your packages. As we only serve the local area, there’s a more tangible connection between our couriers and you, too.

All of this results in better service and better care for your packages. You are a bigger part of our business, and that demands a certain level of care that only local couriers can provide.

7. We’re Reliable

If you need to send a package to a customer, where do you go? Do you go to the post office and mail it off by hand? Do you have any way of knowing where your parcel is once it’s out of your hands?

With Need It Now, you get a reliable service that you can track every step of the way. We can collect your package from you and make sure that it gets to its destination every single time. No more failed deliveries and no more lost business.

We have locations all across the country, so no matter where your parcel is going, we’ve got you covered.

8. Less Stress For You

Running your business is your job, not acting as a go-between for couriers. You don’t want to have to take your package to a parcel shop or even to the mailbox on the street.

When you use us, we can pick up your parcels from you in no time at all. You don’t have to do anything, just give us the packages when we arrive and you’re set.

Ready to Get the Local Experience?

Are you ready to get the business experience that only local couriers can offer you? Then why not get a quick quote from our website? We’re sure you’ll love our affordable costs and excellent service.

If you’ve got any questions about us or our services then please don’t hesitate to get in touch. You can call us any time of the day or night at (800) 955-1755


We’ve been hearing about the future of drones, and particularly drone deliveries, for quite a while now. The skies, we’re told by starry-eyed futurists, will soon be full of swarms of drones stealthily leaving packages on our doorsteps. 

It hasn’t quite happened that way yet. There are many reasons for that: technical, logistical, regulatory, legal problems, etc. It’s also important to weigh the pros and cons of delivery by drones.  

In other words: is it even a good idea? 

Drone Delivery: The Good, the Bad, and the Iffy

Okay, let’s break it down and take a look at some of the arguments for and against using drones for that crucial final mile distribution.

The Good

Obviously, there are some good points for developing drone delivery technologies. Otherwise, the idea wouldn’t have been mooted in the first place. 

One of the biggest pluses for designing a drone delivery industry is the environmental benefit. If intelligently developed, a drone infrastructure would be far more energy-efficient and would greatly reduce greenhouse gas emissions. 

Not only would a drone delivery system generate a lower carbon footprint, but this effect would be magnified by reducing ground-based freight delivery. This could have other important, unforeseen effects—such as easing congestion on overcrowded highways and transportation networks and leading to more efficient warehousing practices. 

The Bad

So what could be bad about developing a drone delivery infrastructure? 

Well, plenty. First of all, there isn’t really a secure system in place for drones to leave unattended packages. We’ve all heard about the notorious “porch pirate;” imagine thieves following drones to their destinations, or maybe even shooting them out of the air to recover the packages. 

Which brings us to the next issue in the drones controversy. The regulatory framework just isn’t in place and doesn’t seem likely to appear anytime soon. 

Where would drones fly, to avoid air traffic routes? Who is liable, if a drone plummets from the sky and harms someone? What about insurance for stolen or damaged packages? 

The Iffy

There are a few other factors that might delay the use of drones for package delivery: 

  • Quieter machines: Have you ever heard a drone? It sounds like a gigantic bee is about to carry you off. Developing quieter technology is a must if this service is ever to take off (pun intended). 
  • Longer flight times: This is important. Most drones have a flight time of perhaps 30 minutes. More powerful batteries need to be designed so they can fly further and longer. 
  • Safety systems: More sophisticated collision detection and avoidance systems will be needed before delivery drones become commonplace. 

These are just a few of the more prominent drone problems that will need to be tackled before a UAV delivery system can be set in place. These are really just a matter of innovation, however. If there’s a will and a lucrative market, these issues can be easily ironed out. 

Current Drone Delivery Systems

It may come as a surprise that, despite some of the above-mentioned hurdles to on-the-fly delivery by drones, there are actually quite a few networks already in place around the world. 

Let’s take a look at some of them.

Swiss Post

Despite a recent crash, which forced the temporary suspension of its program, the Swiss Post will resume its otherwise successful drone deliveries. Using the Matternet M2 Parcel Delivery Drone, the Swiss Post has been ferrying medical payloads to hospitals in Switzerland for several years. 


DHL’s Parcelcopter program, which uses a sleek little Wingcopter VTOL drone, has been operational since 2016. Like the Swiss Post drone service, DHL’s program is designed to transport medical supplies and matériel to remote regions with inadequate existing infrastructure. 

Project Wing

Probably the most ambitious UAV delivery system is Project Wing, a subsidiary of Google’s parent company Alphabet. Using the Wing delivery drone, which operates with an efficient electric engine and can achieve speeds of 74 mph, Project Wing has already inked deals with FedEx and Walgreens. 


Surprisingly, the biggest drone parcel delivery service in the world is the little-touted Zipline company. This US-based robotics and drone technology company operates medical drone deliveries in Africa, for the transport of human blood plasma and vaccines to remote locations. 

Zipline has deals with the governments of Rwanda and Ghana and has already revolutionized healthcare in these rural African countries. Healthcare workers just text a request for a blood or vaccine drop, and it arrives 30 minutes later by drone. 

Which goes to show you that drone delivery systems are already changing the world. 

The Future of Drones

Drones delivering small packages is one thing. But what about drones capable of transporting larger cargo? 

After all, there’s much more to logistics than the final delivery of goods to the customer. The freight business is dominated by containerized shipping, and the need to transport large amounts of cargo for long distances is at the heart of the business. 

Some companies are exploring the production of full-blown cargo drones. Boeing, for instance, is developing a big drone capable of hauling up to 500 pounds of freight. Sabrewing’s Rhaegal RG-1 cargo UAV is an all-weather vehicle designed to handle up to 1,000 pounds. 

There’s even more on the horizon. From modular drone pods to self-sailing drone ships, it’s practically certain that we’ll see drones involved in just about every facet of future shipping. 

Face the Future With the Pros

While it’s interesting to speculate about the future of drones, and what role they may play in shipping, it remains the case that logistics is still a matter of trusted shipping companies. 

Drones or no drones, getting goods and products to your customers is always going to require a friendly face and a bunch of pros who know what to do. For your business shipping and courier needs, contact Expressway Courier today. 

Whether with drones, planes, trucks or even on foot if we have to…we’ll get your stuff to its destination. 


Seeking to hire a courier service for your business? You may be wondering how to go about choosing one that’s just right for your business needs.

There are a few factors to consider such as cost, services offered, delivery options and reliability.

If you are trying to decide whether or not you should outsource your business deliveries to a courier service you are going to need a guide. Take a look at the eleven questions you need to ask when hiring express courier services for your business.

1. How Long Have You Been Doing This?

If you’re shipping a personal package then the cheapest courier will do. However, the courier service that you use for your business must be reliable and established.

To hire a third-party courier service means to put an area of utmost importance for your business in another person’s hands. It is important to verify how long they’ve been doing deliveries. Be sure to check reviews on sites such as Google and Better Business Bureau.

2. What Kind of Services Does Your Business Offer?

Different couriers offer different services, so always ensure that the courier you choose to use can manage all your needs. Availability is important, so make sure you find out if they have a 24/7 service and if they do deliveries on weekends and public holidays.

Pricing is also important. Check if they have different rates and services for commercial shipping compared to personal shipping. Finding out if they offer online services as well as same-day services is a must.

In the same breath, find out about any tracking or insurance that they have. Ask how tracking is done and if it is accurate.

3. What’s the Size of Your Fleet?

Whether you’re going to ship a small or even moderate amount monthly you should still be concerned with the size of your courier’s fleet.

Fewer trucks or cars, as well as drivers, means a higher likelihood of having your packages being delivered late. Do your checks to ensure that the courier’s fleet is able to meet customers’ needs including yours.

4. Do You Have Good Drivers?

Let’s face it unreliable drivers will lead to unreliable service. 

First, verify if they wear uniforms. Wearing them is a sign of their professionalism and indicates that the drivers like the courier are serious about business.

Next, verify their training and how fast they drive or are allowed to drive. Check if they have good customer service skills.

They may act as the only source of contact with your customers and partners for your business. You need to be sure that they’ll represent you well.

The last thing to verify is the company’s insurance and whether or not they do background checks on their drivers before employing them.

5. How Do You Secure Shipments?

Bad drivers are one thing but knowing how shipments are protected is essential. Find out how packages are handled at all stages of shipment. Ensure that you ask if packages are secured during driving.

Ask if they use insulated trucks and if they have insurance against damage caused during handling. Ensure that you verify what measures are in place to protect your shipment.

6. How Will You Stay in Touch With Me?

The truth is that your delivery will not always go as planned. Be sure to find out in these instances how the courier service will communicate with you.

Find out how you’ll be notified of weather delays and details on cancellations.

If your courier lacks standard responses or can’t properly address your concerns, choose another one.

7. What is the Timeframe for Deliveries and are They Guaranteed?

Find out how they calculate their deliveries as well as how accurately they deliver to meet their timeframe. Does a three-day delivery mean exactly three days, less than three days or four to five days?

These questions are crucial to ask.

8. How Else Will I Be Notified?

Besides communicating with you about cancellation or delays, how else will you be notified? Check if it’s possible to get confirmation of your delivery as well as any other shipping status updates.

Find out if there’s an app, website or text service. Ensure that they have a way of keeping you informed and updated.

9. Is Your Price Better Than Other Competitors?

Most services will already have competitive pricing, the catch is that the pricing is not usually for all customers but for a specific type. Ask this question to find out why their price is the best in order to identify if you match the customer type it caters to.

10. Do You Offer Package Pick-up?

Whether they can pick up a package in a timely manner is crucial to your business. Find out if they offer same-day, immediate pickup or if it depends on the size or time of the request.

Look for a service with a regular pick up schedule that is fast and reliable.

11. Are There Any Package Restrictions?

Verify package contents. Find out the rules they have for packages. Are there some packages that they absolutely do not deliver?

Are there any special rules for certain packages? 

A Final Look at Hiring Express Couriers

When hiring express courier services for your business you need to consider many factors so that you choose the right one.

Ask questions about their years in the industry, insurance, drivers and restrictions in order to be certain that they meet your business needs. This eleven smart questions checklist will ensure that you’re on the right track.

The last thing you want as a busy business owner is to be worried about whether or not your deliveries will reach your customers late or worse yet, damaged. All these are factors that you must think about if you want to succeed in business and retain customers.

If you would like to find a good courier service for your business please don’t hesitate to find one of our locations near you. We can help you with all your delivery needs.