To transport lab specimens, a courier must follow the Dangerous Goods Shipping Regulations per the U.S. Department of Transportation (USDOT), while some states have their own laws and requirements. Take California. It requires a 3PL certificate for pharmaceutical transportation.
And you know why! As a lab you know specimens require special handling for you to do your job efficiently, and if there is a spill or damage, you have a problem. Lab couriers offer a solution to avoid this problem because they are equipped in handling medical specimens and more.
But can’t you just use a regular courier or in-house driver, you ask? And why a lab courier? How will it help my business?
A medical lab courier offers essential and reliable delivery services that help your lab function at peak capacity. Keep reading to see how you can benefit and then give it a go to see the difference.
Improve the Quality of Your Deliveries
The last thing you want is for specimens or samples to arrive spilled or in bad shape because they weren’t transported at the right temperature or weren’t properly handled.
Experienced medical couriers are ready to deliver all types of medical items, including your lab samples, specimens and blood draws, as well as prescribed meds, X-rays, medical supplies, lab supplies, lab equipment, and most medical and health care items.
Professional lab couriers meet regulations for transport, with items like OSHA-approved spill kits ready to go if needed and compliance with all the other big agencies like HIPPA, TSA, and DOT. Plus, they know what’s up with HAZMAT and biohazard standards and handling.
They have the proper containers that secure deliveries for safe transport. And they have reliable, temperature-controlled vehicles prepared to refrigerate or freeze as well if needed.
And perhaps most importantly, professional medical couriers have trained drivers that know how to handle your lab specimens, samples, blood draws, and whatever it is you are picking up or delivering.
Professional lab couriers use real-time tracking. They provide the latest tech in logistics with online access for you so you know where your pick-ups and deliveries are at all times. They scan barcodes so you have all the details handy.
They communicate this information to you through your online dashboard and alert you directly. This allows you to know what you’re getting ahead of time so you can schedule your team on your end. You’ll be set to put out fires and bring in your lab techs last minute in a crunch when you get a heads-up about a big workload coming down the pipe.
Get Faster Turnaround
The real-time tracking tech allows the lab courier dispatchers to efficiently manage their drive team. With full logistical data at their fingertips, they can add in stops or switch routes to decrease transport time.
This gives you flexibility logistically and adding in last-minute jobs if needed. It also lets you offer your clients a faster, reliable turnaround time.
Enjoy Improved Customer Service for Your Customers and You
Professional lab couriers have you covered when it comes to treating your customers, whether medical professions or patients, with courtesy and respect. They’re helpful and have a friendly customer care team waiting to answer calls and make sure pick-ups and deliveries happen as needed and in a timely manner. This is great for building your brand and keeping everyone happy and working with you.
It’s also great for you because the lab courier customer care people are there to help you get what you need with lab transport. And it always makes your day better, your office manager’s day better, and the day of any of your employees waiting for that delivery or a pick up better.
An experience medical courier is prepared to handle your specimens so they can offer transport at a better rate. If you go with a standard courier, you are likely to have to pay much more for the special handling involved, like temperature control and medical transport certification, for example.
Enjoy Instant Professional Branding and Trust Building
You want to put your best, most professional foot forward when dealing with clients, both medical professionals and the patients. You want them to know you are reliable, efficient, and do a professional job as a lab. You know you have the lab end handled but the courier is often the only person these people see. They don’t know it’s not your company!
A great lab courier is on your side when it comes to appearance and responsibility. Not only are drivers trained to be courteous, professional, and efficient but they wear clean, good-looking, professional uniforms. The vehicles should show off the brand of the courier and it should all be uniform. This reflects professionalism for you!
Also, patients and medical professionals often have access to the courier’s tracking system and website, so the look there is important as well. They should have professional materials and drivers should wear an official ID badge. Again, this just puts out the word that you know what you’re doing and people will want to come back for more. They trust you.
Try Lab Couriers Near You
Now that you know the myriad of benefits lab business can reap when using lab couriers, why not give it a go? It really will make it easier on you and keep everyone happy. Who doesn’t love it when things flow more efficiently and professionally?
The best lab courier for you should be experienced in medical transport and meet all the expectations mentioned here. Start by looking at websites of services near you and feel free to contact us to help you find what you need. We’re friendly and here to make your lab sing.